Seller Guide

Learn how to start selling on JiKonnectSoko and grow your business online.

1. Getting Started

1.1 Register an Account

Click "Get Started" on the homepage. Provide your email, phone number, and business details. You’ll receive an OTP for verification.

1.2 Create Your Storefront

After registration, complete your seller profile:

• Store name and logo
• Business description
• Location (town, county)
• Business registration number (optional but required for verification badge)

2. Adding Products

From your seller dashboard, click "Add Product". Provide:

• High-quality photos (at least one)
• Accurate title and description
• Price (in KES)
• Condition (new/used)
• Category and subcategory
• Stock quantity

After submission, your product will be reviewed (if moderation is enabled) and published.

3. Managing Orders & Inquiries

Buyers will contact you via in-app chat or phone. Respond promptly to close sales. You can mark products as "Sold" from your dashboard.

4. Promoting Your Listings

Boost visibility with paid promotions:

• Top Ad – Appears at top of search results (KSH 155/7 days)
• VIP/Premium Ad – Featured on homepage (KSH 520/7 days)
• Urgent Badge – Highlights listing as hot deal (KSH 210/7 days)
• Featured Store – Promote entire storefront (KSH 5,050/30 days)

To promote a product, go to your product list and click "Promote Ad".

5. Analytics & Reporting

Your dashboard provides insights into:

• Product views and clicks
• Chat engagement
• Sales performance
• Best-selling products

6. Seller Code of Conduct

As a seller, you agree to:

• Provide accurate product information
• Not sell prohibited items (counterfeits, illegal goods, weapons, etc.)
• Respond to buyer inquiries professionally
• Resolve disputes fairly
• Respect buyer privacy

Violations may lead to account suspension or legal action.

7. Getting Help

If you encounter any issues, contact our support team at info@jikonnectsoko.go.ke or call (+254) 793 879629.